All Systems Operational

About This Site

This page reports the current and historical status of services supported by Technology Services at Wentworth. Learn about our services.

To report an outage or problem with a service not acknowledged here, please contact the Tech Spot by calling 617-989-4500, email techspot@wit.edu, or tweet @WITTechSpot.

Authentication & Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Classroom & Conference Room Audio/Video Systems Operational
90 days ago
100.0 % uptime
Today
Cloud Productivity Tools ? Operational
90 days ago
100.0 % uptime
Today
Digital Learning Environment ? Operational
90 days ago
99.8 % uptime
Today
Internet and Network Access ? Operational
90 days ago
99.8 % uptime
Today
Printing, Plotting, & Scanning ? Operational
90 days ago
100.0 % uptime
Today
Reporting & Analytics ? Operational
90 days ago
100.0 % uptime
Today
Software Download & Licensing ? Operational
90 days ago
100.0 % uptime
Today
Student Information System ? Operational
90 days ago
99.96 % uptime
Today
Telephony & Collaboration ? Operational
90 days ago
99.95 % uptime
Today
Web & Mobile ? Operational
90 days ago
99.77 % uptime
Today
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Blackboard Managed Hosting will be performing a rolling restart on the application servers of our production environment. This work is needed to prepare the servers for expected loads during finals period.

No service interruption is planned during this maintenance event, however, change activities inherently increase the risk of unanticipated impact, which is why we are providing this informational notification.
Posted on Dec 4, 15:38 EST
Blackboard Managed Hosting will be performing an upgrade on our production environment to prepare for the upcoming term. The system will be unavailable during the maintenance window starting at 9:30 AM and completing by 9:30 PM on December 19, 2019.

Due to the urgency of this issue and the availability of timeslots from the vendor, it was scheduled outside of our normal maintenance windows. These pre-determined windows are used whenever possible. Learn more at https://wit.edu/tech-services/policies/service-windows. Thank you for your understanding.

Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Posted on Dec 4, 15:40 EST
Panopto Cloud Scheduled Downtime Jan 4, 21:00 - Jan 5, 00:00 EST
On Saturday, Jan 4th 2020, Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 9:00 pm EST/6:00 pm PST.

During the downtime, you will not be able to access videos on your Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.

We’ll be sharing more information on what’s new in the January update soon, so stay tuned.

For any questions please contact Panopto Support online at support.panopto.com, or via email at support@panopto.com.
Posted on Oct 24, 10:56 EDT
Past Incidents
Dec 10, 2019

No incidents reported today.

Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 EST
Scheduled - A Rolling restart of the production application servers will be performed to prepare them for additional load during finals period.

No service interruption is planned during this maintenance event, however, change activities inherently increase the risk of unanticipated impact, which is why we are providing this informational notification.
Dec 4, 15:36 EST
Dec 8, 2019

No incidents reported.

Dec 7, 2019
Completed - The scheduled maintenance has been completed.
Dec 7, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:01 EST
Scheduled - We will be performing routine maintenance on the Banner servers from midnight to 2 a.m. tonight. Banner Admin and LeopardWeb will be unavailable during this maintenance window.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. To minimize disruptions, we use pre-determined time windows whenever possible. Learn more at https://wit.edu/tech-services/policies/service-windows

Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Dec 6, 15:13 EST
Dec 6, 2019
Completed - The scheduled maintenance has been completed.
Dec 6, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:00 EST
Scheduled - We have schedule time for Blackboard Managed Hosting to perform any needed system maintenance prior to finals. This may or may not impact access to the system. We will send a campus announcement as soon as it is determined the scope of any work required during this time.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. To minimize disruptions, we use pre-determined time windows whenever possible. Learn more at https://wit.edu/tech-services/policies/service-windows

Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Dec 4, 15:34 EST
Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019
Resolved - This issue has been fully resolved at this time.

Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 27, 08:38 EST
Investigating - We are investigating reports that Banner Admin (INB) and Self Service (SSB) are unavailable. Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 27, 08:09 EST
Nov 26, 2019
Resolved - Duo users who only authenticate via a Voice call or SMS message were briefly unable to receive these authorization contacts and could not access their accounts.

As a reminder, for the best experience we recommend all users have the Duo app.
Nov 26, 12:00 EST