In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 EST
Scheduled - User Impact: One or more network outages for most campus buildings will occur during the time window above. All network-dependent services will be impacted, including Internet, Blackboard, email, and Xfinity on Campus. We will coordinate with Public Safety to ensure emergency communication is not impacted.

Buildings NOT impacted by this maintenance:

* Beatty Hall / Flanagan Campus Center
* Tansey Gym / Nelson Recreation Center
* Service Building
* 610 Huntington Ave.

Action Required: After service is restored, your device should automatically reconnect. If it doesn't, we recommend restarting it and ensuring the wireless network is turned on and/or wired network cable is connected.

Purpose: We will be conducting an upgrade of the core network infrastructure. These capital investments ensure we continue to provide quality, reliable Internet service.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. To minimize disruptions, we use pre-determined time windows whenever possible. Learn more at https://wit.edu/tech-services/policies/service-windows

Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.

About This Site

This page reports the current and historical status of services supported by Technology Services at Wentworth. Learn about our services.

To report an outage or problem with a service not acknowledged here, please contact the Tech Spot by calling 617-989-4500, email techspot@wit.edu, or tweet @WITTechSpot.

Authentication & Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Classroom & Conference Room Audio/Video Systems Operational
90 days ago
100.0 % uptime
Today
Cloud Productivity Tools ? Operational
90 days ago
100.0 % uptime
Today
Digital Learning Environment ? Operational
90 days ago
99.8 % uptime
Today
Internet and Network Access ? Under Maintenance
90 days ago
99.67 % uptime
Today
Printing, Plotting, & Scanning ? Operational
90 days ago
100.0 % uptime
Today
Reporting & Analytics ? Operational
90 days ago
100.0 % uptime
Today
Software Download & Licensing ? Operational
90 days ago
100.0 % uptime
Today
Student Information System ? Operational
90 days ago
99.99 % uptime
Today
Telephony & Collaboration ? Operational
90 days ago
100.0 % uptime
Today
Web & Mobile ? Operational
90 days ago
99.77 % uptime
Today
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Panopto Cloud Scheduled Downtime Jan 4, 21:00 - Jan 5, 00:00 EST
On Saturday, Jan 4th 2020, Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 9:00 pm EST/6:00 pm PST.

During the downtime, you will not be able to access videos on your Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.

We’ll be sharing more information on what’s new in the January update soon, so stay tuned.

For any questions please contact Panopto Support online at support.panopto.com, or via email at support@panopto.com.
Posted on Oct 24, 10:56 EDT
Past Incidents
Nov 19, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019
Completed - The scheduled maintenance has been completed.
Nov 17, 19:25 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:00 EST
Scheduled - The Banner Administrative system will be unavailable at 4 p.m. today for approximately two hours while updates are installed on the server.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. To minimize disruptions, we use pre-determined time windows whenever possible. Learn more at https://wit.edu/tech-services/policies/service-windows

Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Nov 17, 13:39 EST
Nov 16, 2019

No incidents reported.

Nov 15, 2019
Postmortem - Read details
Nov 15, 09:25 EST
Resolved - This issue has been resolved at this time.

Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 15, 07:04 EST
Investigating - Blackboard has notified us that our system is down:

Service Interruption: During monitoring of your hosted Blackboard environment, we have been alerted to a problem. Managed Hosting Engineers are currently investigating the issue and will have it resolved shortly. You will receive service restored notification at the time of resolution. We apologize for any inconvenience.

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 15, 02:56 EST
Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - Duo confirmed this incident as resolved. Please note the change where authentication calls will come from +1-669-201-9315 when they previously displayed the Tech Spot phone number.

We're awaiting an after incident report from Duo to understand if this is a temporary or permanent change.

Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 7, 22:55 EST
Monitoring - Duo has indicated that the problem has been resolved. We are continuing to monitor the service and we will confirm once it has been fully tested.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 7, 16:17 EST
Identified - Duo provided the following update:

We have made a change to the default number from which phone call authentications are sent.

The new caller ID that users will see is +1-669-201-9315.
Nov 7, 16:16 EST
Update - Duo has indicated the problem is ongoing at this time and that they are continuing to investigate.

Updates will be posted as they become available.
Nov 7, 15:33 EST
Investigating - Duo has reported that users who authenticate via voice phone call are not receiving calls at this time. They are aware and working to resolve the problem.

We encourage our users to utilize the Duo App for the best experience. If you are having trouble accessing your account, please contact the Tech Spot and request a Bypass Code for today.

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 7, 12:50 EST
Postmortem - Read details
Nov 15, 09:26 EST
Resolved - This incident has been resolved.
Nov 7, 21:37 EST
Update - Blackboard has indicated receiving reports from other customers with similar issue and their network operations team is investigating further.

Updates will be posted as they become available.
Nov 7, 15:32 EST
Update - Blackboard requested additional information, which we have provided.

Updates will be posted as they become available.
Nov 7, 13:46 EST
Investigating - We are investigating multiple reports of intermittent slow performance when accessing Blackboard Learn.

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 7, 10:40 EST
Nov 6, 2019
Resolved - This issue has been fully resolved at this time.

Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 6, 16:21 EST
Investigating - Skype for business is currently encountering an error where contacts are not appearing in lists. Phone calls can still be made and users can still be messaged by searching their names.

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Nov 6, 15:50 EST
Nov 5, 2019

No incidents reported.