Update - We are continuing to work with Blackboard to correct this issue. In the meantime, instructors can use Outlook or Navigate to communicate with students.
Sep 25, 10:52 EDT
Update - Blackboard has escalated this case to tier 2 for further investigation.
Sep 21, 16:49 EDT
Investigating - Blackboard email still not functioning as expected.

Blackboard Technical support implemented a fix over the weekend which did not correct the problem. Our case has been escalated to tier 2 support to try to identify the cause of the problem.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Sep 21, 09:46 EDT
Identified - Engineers have acknowledged a service interruption for Blackboard Email.

We are currently working to restore service and updates will be posted as they become available. Blackboard will be performing a rolling system restart (no downtime) this evening to correct the issue.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Sep 19, 08:59 EDT
Investigating - We are working with Blackboard to identify the cause of a problem with the Blackboard email system that prevents users from sending email from within Blackboard.
Sep 18, 16:38 EDT

About This Site

This page reports the current and historical status of services supported by Technology Services at Wentworth. Learn about our services.

To report an outage or problem with a service not acknowledged here, please contact the Tech Spot by calling 617-989-4500, email techspot@wit.edu, or tweet @WITTechSpot.

Authentication & Single Sign On Operational
90 days ago
100.0 % uptime
Today
Authentication & Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Classroom & Conference Room Audio/Video Systems Operational
90 days ago
98.04 % uptime
Today
Cloud Productivity Tools ? Operational
90 days ago
100.0 % uptime
Today
Digital Learning Environment Degraded Performance
90 days ago
100.0 % uptime
Today
Blackboard Learn Degraded Performance
90 days ago
100.0 % uptime
Today
D2L Brightspace Operational
90 days ago
100.0 % uptime
Today
Internet and Network Access ? Operational
90 days ago
99.59 % uptime
Today
Printing, Plotting, & Scanning ? Operational
90 days ago
99.94 % uptime
Today
Reporting & Analytics ? Operational
90 days ago
99.96 % uptime
Today
Software Download & Licensing ? Operational
90 days ago
99.94 % uptime
Today
Student Information System ? Operational
90 days ago
99.89 % uptime
Today
Telephony & Collaboration Operational
90 days ago
99.92 % uptime
Today
Telephony & Collaboration ? Operational
90 days ago
99.92 % uptime
Today
Zoom Meetings Operational
90 days ago
99.78 % uptime
Today
Zoom Cloud Recording Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Web & Mobile Operational
90 days ago
100.0 % uptime
Today
myWentworth App & Website Operational
90 days ago
100.0 % uptime
Today
WIT.edu Public Website Operational
90 days ago
100.0 % uptime
Today
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

Unresolved incident: Blackboard Email not working.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Sep 20, 2020

No incidents reported.

Sep 19, 2020
Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 EDT
Scheduled - Our phone carrier has notified us of maintenance they need to perform in order to maintain service reliability.

No service interruption is planned during this maintenance event, however, change activities inherently increase the risk of unanticipated impact, which is why we are providing this informational notification.
Sep 17, 15:27 EDT
Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Resolved - This issue has been fully resolved at this time.

Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Sep 15, 14:01 EDT
Investigating - DTS is investigating an issue with the WIFI network in the Library Mezzanine being down. WIFI is available in the rest of the library.

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Sep 14, 09:06 EDT
Sep 14, 2020
Resolved - This incident has been resolved.
Sep 14, 09:41 EDT
Identified - All media equipment in Annex Central 005 is currently out of order.

We are currently working to restore service and updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Sep 8, 12:58 EDT
Sep 13, 2020

No incidents reported.