Zoom meeting attendees may be put in separate 'rooms'
Identified - Zoom has acknowledged the following issue on their Status Page:

We have identified the issue causing participants joining a meeting being split into multiple meetings with the same meeting ID. We will continue to provide updates as we have them. Details directly from Zoom at: https://status.zoom.us/incidents/4j2853jbpg63

We are currently working to restore service and updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jul 31, 14:33 EDT

About This Site

This page reports the current and historical status of services supported by Technology Services at Wentworth. Learn about our services.

To report an outage or problem with a service not acknowledged here, please contact the Tech Spot by calling 617-989-4500, email techspot@wit.edu, or tweet @WITTechSpot.

Uptime over the past 90 days. View historical uptime.
Authentication & Single Sign On Operational
90 days ago
100.0 % uptime
Today
Authentication & Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Classroom & Conference Room Audio/Video Systems Operational
90 days ago
100.0 % uptime
Today
Cloud Productivity Tools ? Operational
90 days ago
100.0 % uptime
Today
Digital Learning Environment Operational
90 days ago
100.0 % uptime
Today
Blackboard Learn Operational
90 days ago
100.0 % uptime
Today
D2L Brightspace Operational
90 days ago
100.0 % uptime
Today
Internet and Network Access ? Operational
90 days ago
100.0 % uptime
Today
Printing, Plotting, & Scanning ? Operational
90 days ago
100.0 % uptime
Today
Reporting & Analytics ? Operational
90 days ago
99.96 % uptime
Today
Software Download & Licensing ? Operational
90 days ago
99.88 % uptime
Today
Student Information System ? Under Maintenance
90 days ago
99.56 % uptime
Today
Telephony & Collaboration Degraded Performance
90 days ago
100.0 % uptime
Today
Telephony & Collaboration ? Operational
90 days ago
100.0 % uptime
Today
Zoom Meetings Degraded Performance
Zoom Cloud Recording Operational
Web & Mobile Operational
90 days ago
100.0 % uptime
Today
myWentworth App & Website Operational
90 days ago
100.0 % uptime
Today
WIT.edu Public Website Operational
90 days ago
100.0 % uptime
Today
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Aug 3, 2020
Scheduled Maintenance for TechSpot Ticket system Friday 6:30PM
Completed - Maintenance on TechSpot ServiceNow was completed late Saturday.
Aug 3, 08:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 18:40 EDT
Scheduled - Access to ServiceNow - Tech Spot ticket system may be unavailable during this maintenance. System will be available Saturday start of business.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both.

Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Jul 31, 18:37 EDT
LConnect & WIT Mobile to be retired, replaced by myWentworth
Completed - The scheduled maintenance has been completed.
Aug 3, 08:34 EDT
Scheduled - We are pleased to launch myWentworth – Wentworth’s hub for finding information on-demand! myWentworth will replace the current LConnect and WIT Mobile App. To ensure nobody is left behind, http://lconnect.wit.edu will display a page redirecting people to either myWentworth or LeopardWeb.

Full community announcement sent on 7/27/20: https://technology.us.newsweaver.com/k0p1p8d72g/j2utucgdxxh
Jul 27, 11:34 EDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Scheduled Maintenance for PaperVision
Completed - The scheduled maintenance has been completed.
Jul 31, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 15:01 EDT
Scheduled - PaperVision will be down for maintenance today, 7/31, from 3 p.m. to 5 p.m.

Due to the urgency of this issue, it was scheduled outside of our normal maintenance windows. These pre-determined windows are used whenever possible. Learn more at https://wit.edu/tech-services/policies/service-windows. Thank you for your understanding.

Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Jul 31, 14:46 EDT
Qualtrics "triggers" not working as expected
Resolved - We are continuing to monitor this issue. If you have a question or problem related to Qualtrics, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jul 31, 14:35 EDT
Update - We are continuing to investigate this issue.
Jun 11, 16:27 EDT
Update - We are continuing to investigate this issue.
Jun 8, 16:10 EDT
Investigating - We have received several reports that users who have "triggers" configured within Qualtrics surveys are not receiving expected actions such as notification emails. We are engaging with Qualtrics support to identify the root cause and next steps.

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jun 4, 16:06 EDT
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Scheduled Maintenance for LeopardWeb 7/28 @ 5PM
Completed - The scheduled maintenance has been completed.
Jul 28, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 17:00 EDT
Scheduled - LeopardWeb maybe unavailable during this time as we update infrastructure supporting this system. If after the maintenance you experience problems please make sure to refresh your browser when going to this system.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both.

Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Jul 28, 10:58 EDT
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020
Intermittent network interruptions in 610 Huntington
Resolved - This issue has been fully resolved at this time.

Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jul 25, 12:56 EDT
Investigating - We are investigating intermittent network interruptions in 610 Huntington. Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jul 25, 08:15 EDT
Scheduled Maintenance for Banner Admin Tonight (7/24) at 1 a.m.
Completed - The scheduled maintenance has been completed.
Jul 25, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 01:00 EDT
Scheduled - We are applying updates to Banner Admin tonight at 1 a.m. There will be intermittent downtime during the maintenance period.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. To minimize disruptions, we use pre-determined time windows whenever possible. Learn more at https://wit.edu/tech-services/policies/service-windows

Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Jul 24, 18:31 EDT
Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.

Jul 20, 2020
Windows 10 Blue Screen after updates
Resolved - Employees that could be impacted by the blue screen have been e-mailed to upgrade their encryption software. A fix for those that had a blue screen has been developed and tested. We are working to deploy that fix individually.

Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jul 20, 09:47 EDT
Update - Employees that could be impacted by the issue have been notified by e-mail to download a fix before proceeding with any windows updates or restarting their computer. Those that have experienced a blue screen we are testing the method to restore normal operation.

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jul 17, 13:53 EDT
Identified - We continue to to review logs related to the blue screens. At this time only a small number of faculty and staff laptops have been impacted. We don't believe student laptops will be affected.

We are working with a vendor on a potential software version incompatibility that may be causing this. Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jul 17, 11:34 EDT
Investigating - We have received multiple reports of a potential Windows update causing blue screens on our windows 10 machines, making the laptop unusable. At this time we recommend that you do not restart your computer to do updates and that you pause updates. To pause pause updates follow https://support.microsoft.com/en-us/help/4028233/windows-10-manage-updates

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Jul 17, 10:12 EDT
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