tag:status.wit.edu,2005:/historyWentworth Institute of Technology Status - Incident History2024-03-18T22:29:43-04:00Wentworth Institute of Technologytag:status.wit.edu,2005:Incident/200909012024-03-05T09:00:56-05:002024-03-05T09:00:57-05:00Required Server Maintenance - Banner Admin, Leopard Web, Argos<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:12</var> EST</small><br><strong>Scheduled</strong> - DTS is performing server maintenance on Tuesday, March 5, from 8:00-9:00 am. During this time, several employee applications will not be available for your use, including Banner Admin, Leopard Web, and Argos. This necessary maintenance will allow DTS to continue to offer you the best possible IT service.</p>tag:status.wit.edu,2005:Incident/198401072024-01-26T21:51:04-05:002024-02-02T09:35:43-05:00Microsoft Teams - multiple issues<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:51</var> EST</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.<br /><br />Thank you for your patience while Microsoft worked to restore normal service. <br /><br />If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at techspot@wit.edu.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:45</var> EST</small><br><strong>Monitoring</strong> - At this time service may be available. Microsoft has see some services return to normal but continue to optimize traffic patterns and apply configuration changes intended to reduce customer impact as quickly as possible. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.<br /><br />If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:50</var> EST</small><br><strong>Identified</strong> - Microsoft has acknowledged an issue with Microsoft Teams and is working on resolving it.<br />You may experience delays in receiving messages, phone calls (desk or computer) or other teams related functions. Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/196491422024-01-08T16:18:24-05:002024-01-19T08:46:45-05:00Workday experiencing sporadic service issues<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:18</var> EST</small><br><strong>Resolved</strong> - Workday has reported that this issue has been resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:13</var> EST</small><br><strong>Monitoring</strong> - At this time service may be available. Workday has identified an issue with a 3rd party provider of Internet Services. (ISP). Workday has routed all systems off that ISP now and services are recovering. We will continue to monitor for stability.<br /><br />If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:54</var> EST</small><br><strong>Identified</strong> - Workday is currently seeing widespread internet connectivity issues. While Workday is functioning normal for a large percentage of users, some may be experiencing issues connecting to the service. They are actively triaging with their internet service providers.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/193773082023-12-09T09:22:39-05:002023-12-15T08:54:09-05:00Intermittent issues with printing, software licensing, VPN and other local services<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:22</var> EST</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:02</var> EST</small><br><strong>Investigating</strong> - DTS is investigating a hardware issue that is causing intermittent problems with local services such as printing, software licensing, VPN access, and wireless access.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/193401202023-12-06T17:09:17-05:002023-12-08T08:45:05-05:00Some Wentworth department phone numbers redirecting to main number.<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:09</var> EST</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Monitoring</strong> - At this time service may be available. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.<br /><br />If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at techspot@wit.edu.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Update</strong> - DTS is continuing to work with our phone support vendors to resolve this issue. We will provide further updates as soon as they are available. If you need to reach the Wentworth Police phone line, please contact them at their alternative number (857)-366-0571 if you need assistance.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot techspot@wit.edu.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> EST</small><br><strong>Identified</strong> - Engineers have acknowledged a service interruption for calling certain departments, calls are being redirected to the campus main number. This includes Wentworth Police phone lines, please contact them at their alternative number (857)-366-0571 if you need assistance. <br /><br />We are currently working to restore service and updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/189239502023-10-26T07:00:10-04:002023-10-26T07:00:11-04:00Required Maintenance for Phone System - Thursday, October 26 : 6:30 AM to 7:00 AM<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>06:32</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Scheduled</strong> - DTS will be performing required maintenance for the Wentworth Microsoft Teams Voice phone system on Thursday, October 26 from 6:30 AM till 7:00 AM. During this timeframe, phones calls to and from external phone numbers may not work. Phone calls from one Wentworth phone to another Wentworth phone will not be impacted.<br /><br />Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.</p>tag:status.wit.edu,2005:Incident/184255132023-09-08T08:42:55-04:002023-10-05T10:11:15-04:00Tech Spot Phones not answering<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:42</var> EDT</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:43</var> EDT</small><br><strong>Identified</strong> - DTS has identified an issue where phone calls are not getting through to the Tech Spot. While we work on resolving this issue, you can still contact the Tech Spot through email at techspot@wit.edu or visit us in person on the 3rd floor of Beatty Hall.<br /><br />We are currently working to restore service and updates will be posted as they become available.</p>tag:status.wit.edu,2005:Incident/182336772023-08-23T11:51:13-04:002023-10-05T10:04:29-04:00Computers not able to connect to network or internet<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>11:51</var> EDT</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>10:59</var> EDT</small><br><strong>Investigating</strong> - DTS is investigating an issue where some computers are not able to connect to the campus network or internet.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/181883582023-08-18T19:29:03-04:002023-10-05T10:00:17-04:00WiFi issues on campus<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>19:29</var> EDT</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>17:15</var> EDT</small><br><strong>Investigating</strong> - DTS is investigating WiFI issues on campus where WiFi access may be unavailable in some areas<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/181755302023-08-18T05:01:27-04:002023-08-18T08:16:02-04:00Phone calls out of and into Wenworth not completing<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>05:01</var> EDT</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:29</var> EDT</small><br><strong>Update</strong> - Our phone carrier continues work to restore services. This issue has been escalated, but an estimated restore time has not been provided.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at techspot@wit.edu.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:12</var> EDT</small><br><strong>Identified</strong> - DTS has identified that this is an issue with our phone circuit carrier. <br /><br />The vendor is working to restore service and updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:54</var> EDT</small><br><strong>Investigating</strong> - DTS is investigating an issue where phone calls out of and into Wentworth are not completing.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/176553962023-08-11T08:05:56-04:002023-10-05T09:34:34-04:00Blue Light and Elevator Emergency Call Buttons not working<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>08:05</var> EDT</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:57</var> EDT</small><br><strong>Monitoring</strong> - The Elevator Emergency Call Buttons have all be repaired. The Emergency Blue Light Call Buttons have all been repaired except for Tansey Gym, Evans Way Rear, and East Lot. These three units are all clearly marked and are awaiting replacement from the vendor. <br /><br />If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:23</var> EDT</small><br><strong>Identified</strong> - All of Elevator Emergency Call Buttons have been repaired. The Emergency Blue Light Call Buttons are in the process of being repaired. <br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:15</var> EDT</small><br><strong>Investigating</strong> - DTS is investigating and issue where Blue Light and Elevator Emergency Call Buttons are not working. Please use your cell phone or desk phone to call WIT Police until this is resolved at 617-989-4400.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/180562002023-08-04T22:00:20-04:002023-08-04T22:00:20-04:00Scheduled Maintenance for Banner Admin and LeopardWeb Tonight @ 8 p.m.<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>19:34</var> EDT</small><br><strong>Scheduled</strong> - We are installing updates to Banner Admin and LeopardWeb tonight at 8 p.m. Downtime should be minimal.<br /><br />We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. To minimize disruptions, we use pre-determined time windows whenever possible. Learn more at https://techspot.wit.edu/techspot?id=kb_article_view&sysparm_article=KB0010237<br /><br />Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.</p>tag:status.wit.edu,2005:Incident/174823192023-06-07T08:34:22-04:002023-06-07T08:41:15-04:00Email - Microsoft Outlook Email not responding or responding slowly<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:34</var> EDT</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.
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<br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>07:51</var> EDT</small><br><strong>Monitoring</strong> - At this time Microsoft is stating that they have resolved the issue. We are continuing to monitor the service and we will confirm once it has been fully tested.<br /><br />If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Identified</strong> - Microsoft previously declared that they had identified a problematic update from earlier today that caused issues with Outlook, and that the problem was resolved. It now appears that the problem is still ongoing. We will inform you as soon as we get any further updates from Microsoft. <br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/174891812023-06-06T12:59:35-04:002023-06-06T14:06:43-04:00Tech Spot Phone Number incorrectly routed to main Wentworth number<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>12:59</var> EDT</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.
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<br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>08:32</var> EDT</small><br><strong>Identified</strong> - DTS has identified an issue where internal calls to the Tech Spot at x4500 are being incorrectly routed to the main Wentworth number.<br /><br />We are currently working to restore service and updates will be posted as they become available. If you need to open a support call at the Tech Spot, there are several ways you can reach us. Calling from a cell phone at 617-989-4500, visiting the service portal at https://techspot.wit.edu/techspot, or visiting us in person on the 3rd floor of Beatty Hall.</p>tag:status.wit.edu,2005:Incident/174796902023-06-05T14:50:51-04:002023-06-07T08:41:32-04:00Email - Microsoft Outlook Email not responding or responding slowly<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.
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<br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:15</var> EDT</small><br><strong>Monitoring</strong> - At this time service may be available. We are continuing to monitor the service and we will confirm once it has been fully tested.<br /><br />If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Update</strong> - Microsoft has identified an update which was applied around the time that the impact started. They have prevented the potentially problematic update from propagating further across the service and are reviewing options to revert the change quickly and safely in those portions of the Microsoft infrastructure where it has been applied.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:13</var> EDT</small><br><strong>Identified</strong> - Microsoft has acknowledged an issue with their Outlook cloud services. As soon as we get any further update from them we will publish it here.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Investigating</strong> - DTS is investigating an issue with Microsoft Outlook email not responding or responding slowly.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/167538102023-04-04T19:30:27-04:002023-04-04T19:30:27-04:00Scheduled Maintenance for Banner Admin tonight (4/4) @ 7 p.m.<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>19:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:08</var> EDT</small><br><strong>Scheduled</strong> - We will be applying regulatory Financial Aid updates tonight at 7 p.m. Downtime for Banner Admin will be minimal.<br /><br />Due to the urgency of this issue, it was scheduled outside of our normal maintenance windows. These pre-determined windows are used whenever possible. Learn more at https://techspot.wit.edu/techspot?id=kb_article_view&sysparm_article=KB0010237. Thank you for your understanding.<br /><br />Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.</p>tag:status.wit.edu,2005:Incident/167427992023-04-03T21:30:15-04:002023-04-03T21:30:15-04:00Scheduled Maintenance for Banner Admin tonight @ 9 p.m.<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>21:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>20:09</var> EDT</small><br><strong>Scheduled</strong> - We will be applying regulatory Financial Aid updates tonight at 9 p.m. Downtime for Banner Admin will be minimal.<br /><br />Due to the urgency of this issue, it was scheduled outside of our normal maintenance windows. These pre-determined windows are used whenever possible. Learn more at https://techspot.wit.edu/techspot?id=kb_article_view&sysparm_article=KB0010237. Thank you for your understanding.<br /><br />Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.</p>tag:status.wit.edu,2005:Incident/163931712023-03-10T07:59:14-05:002023-03-10T08:08:13-05:00Issue with incoming phone calls<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>07:59</var> EST</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.
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<br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:52</var> EST</small><br><strong>Monitoring</strong> - At this time service may be available. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.
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<br />If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:22</var> EST</small><br><strong>Investigating</strong> - DTS is investigating an issue on incoming phone calls where the person making the call cannot hear the person from Wentworth answering the call for a short period of time.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/163357572023-03-06T20:30:16-05:002023-03-06T20:30:17-05:00Phone System Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>20:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:46</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:15</var> EST</small><br><strong>Scheduled</strong> - Wentworth's phone circuit provider will be performing required maintenance on Monday, March 6, beginning at 8PM. During this maintenance period, phone calls using Microsoft Teams Voice will be temporarily unavailable for approximately 15 minutes. If you need to contact Public Safety during this time, please use a cell phone to call (617) 989-4444.</p>tag:status.wit.edu,2005:Incident/159773942023-01-30T19:01:45-05:002023-01-30T19:01:47-05:00Phone System Maintenance<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>18:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:35</var> EST</small><br><strong>Scheduled</strong> - DTS will be performing maintenance on the MS Teams phone system beginning at 6PM today. This maintenance is necessary to correct a known issue with dropped calls. During this maintenance period, phone calls from or to external callers will be unavailable for approximately 15 minutes. Internal calls (MS Teams to MS Teams) will still be available. If you need to call Public Safety during this outage, please use a cell phone to call (617) 989-4444.</p>tag:status.wit.edu,2005:Incident/158637812023-01-17T16:01:09-05:002023-02-06T09:52:04-05:00Microsoft Office 365 services unavailable to some users with Verizon home internet<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:01</var> EST</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.
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<br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:27</var> EST</small><br><strong>Monitoring</strong> - At this time service may be available. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.
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<br />If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:10</var> EST</small><br><strong>Investigating</strong> - Microsoft has acknowledged an issue with Office 365 services including Teams, OneDrive, and SharePoint. At present, this appears to be impacting people using Verizon home internet.<br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/158445282023-01-14T15:42:34-05:002023-02-06T10:30:39-05:00Wireless authentication issues<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>15:42</var> EST</small><br><strong>Resolved</strong> - eduroam access has been resolved at this time.<br /><br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>14:07</var> EST</small><br><strong>Investigating</strong> - We are currently investigating issues connecting to eduroam. <br /><br />Updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/157322102022-12-28T22:00:14-05:002022-12-28T22:00:14-05:00Scheduled Maintenance for LeopardWeb and Banner Admin today @ 4 p.m.<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>16:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>14:59</var> EST</small><br><strong>Scheduled</strong> - We are performing maintenance to the Banner Admin and LeopardWeb services today at 4 p.m. Expected downtime is approximately six hours.<br /><br />We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. To minimize disruptions, we use pre-determined time windows whenever possible. Learn more at https://techspot.wit.edu/techspot?id=kb_article_view&sysparm_article=KB0010237<br /><br />Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.</p>tag:status.wit.edu,2005:Incident/156938972022-12-23T16:24:23-05:002023-01-05T10:30:38-05:00Local IT services including printing and Skype for Business phones are down.<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>16:24</var> EST</small><br><strong>Resolved</strong> - This issue has been fully resolved at this time.
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<br />Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:06</var> EST</small><br><strong>Identified</strong> - DTS has identified a hardware failure that has caused an outage to some local IT services, including but not limited to printing and Skype for Business phones. A replacement part has been dispatched and should be this morning.<br /><br />We are currently working to restore service and updates will be posted as they become available.<br /><br />If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.</p>tag:status.wit.edu,2005:Incident/152045742022-12-15T17:30:09-05:002022-12-15T17:30:09-05:00Scheduled Maintenance for Printing Services<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:44</var> EST</small><br><strong>Scheduled</strong> - Tomorrow 12/15 at 4PM an upgrade to the PaperCut Printing system will be preformed. During part of this maintenance both Follow-Me-Printers and Release stations for the plotters maybe unavailable. <br /> <br />Contact the Tech Spot to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.</p>