RESOLVED - LeopardWeb/Banner Admin Outage

Incident Report for Wentworth Institute of Technology

Postmortem

System maintenance activities performed on the morning of Friday, July 18 resulted in an unplanned outage of the LeopardWeb and Banner database. As a result the following services were rendered unavailable:

· LeopardWeb

· Banner

· Argos

The DTS team, working with our vendor partner, successfully restored the database to a backup from 3AM that morning. System users were asked to re-enter any Banner or Leopardweb transactions that were entered between 3AM and 10AM that day.

Posted Jul 21, 2025 - 09:25 EDT

Resolved

This incident has been resolved.

Posted Jul 18, 2025 - 16:41 EDT

Monitoring

A fix has been implemented and we are monitoring the results. Please refer to the campus email that was sent out from DTS.

Posted Jul 18, 2025 - 13:09 EDT

Identified

Engineers have acknowledged a service interruption for LeopardWeb and Banner Admin.

We are currently working to restore service and updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.

Posted Jul 18, 2025 - 10:26 EDT

This incident affected: Student Information System.