Possible Service Interruptions related to global Crowdstrike/Microsoft Issue

Incident Report for Wentworth Institute of Technology

Postmortem

A faulty upgrade to a cybersecurity software package called Crowdstrike caused major outages on Windows computers globally. This was not a security incident or cybersecurity attack. Wentworth does not use Crowdstrike, but some of our external software partners were impacted by this issue. We received reports of the following external systems being impacted:

Brightly

EAB Navigate

CampusLogic

Some Microsoft services such as email

Each vendor mitigated the issue in their environments and all of these external systems are fully functioning.

Posted Jul 22, 2024 - 10:51 EDT

Resolved

Wentworth's external software partners that were impacted by the Crowdstrike issue on Friday have all returned their systems to full functionality.

Thank you for your patience while they worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.

Posted Jul 22, 2024 - 10:43 EDT

Update

The following is an updated list of systems impacted by the Crowdstrike outage:
Brightly
EAB Navigate
CampusLogic
Some Microsoft services such as email
We will continue to post updates as they become available.

Posted Jul 19, 2024 - 10:52 EDT

Investigating

A faulty upgrade to a cybersecurity software package called Crowdstrike is currently causing major outages on Windows computers globally. This does not appear to be a security incident or cybersecurity attack. Wentworth does not use Crowdstrike, but some of our external software partners may be impacted by this issue. DTS is monitoring this situation, and currently we are aware of the following systems being impacted: Brightly (used for Facilities Maintenance Requests) and EAB Navigate. There are also reports of users not being able to access some Microsoft services such as email. We will provide updates as they become available.

Posted Jul 19, 2024 - 09:45 EDT

This incident affected: Cloud Productivity Tools and Other Services.