After a scheduled change by our phone circuit provider was completed, incoming callers were not able to hear the call recipient for approximately the first 30 seconds of the call. It was found that there was an existing misconfiguration of the codec software that is used to compress and decompress the voice data traffic. This was causing a delay as the voice traffic attempted to negotiate a connection. The change to the phone circuit did not cause this problem, but it did expose the misconfiguration. Once the codec software was properly configured, the issue was resolved.
Posted Mar 10, 2023 - 08:08 EST
Resolved
This issue has been fully resolved at this time.
Thank you for your patience while we worked to restore normal service. If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Posted Mar 10, 2023 - 07:59 EST
Monitoring
At this time service may be available. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.
If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Posted Mar 09, 2023 - 08:52 EST
Investigating
DTS is investigating an issue on incoming phone calls where the person making the call cannot hear the person from Wentworth answering the call for a short period of time.
Updates will be posted as they become available.
If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.
Posted Mar 08, 2023 - 16:22 EST
This incident affected: Telephony & Collaboration (Telephony & Collaboration).