Workday Outage

Incident Report for Wentworth Institute of Technology

Postmortem

From Workday - Workday’s Private & Public Cloud Data Centers experienced login failures

On Monday, March 17, 2025, at approximately 11:20 AM PT, Workday’s automated monitoring system detected tenant login errors. Further analysis revealed that an error occurred while cleaning up obsolete static asset bundles from production. Static asset bundles contain non-tenanted content or resources, such as images, stylesheets, or scripts, which are used across Workday’s web application. This error incorrectly flagged active static asset bundles for deletion, which were then removed by our routine automated cleanup process. As a result, customers were unable to log into their tenants because the static assets required to render the login page were unavailable; users who were already logged in may not have been affected. At approximately 12:38 PM PT, deleted static asset bundles were restored and customers were able to login to their tenants

Posted Mar 28, 2025 - 14:58 EDT

Resolved

Workday has reported that this issue is fully resolved and will continue to monitor for the next 24 hours.

If you were unable to clock in or out during this time, you may record your hours in Workday later by visiting your Time app and selecting the "This Week" button in the Enter Time section.

For a detailed walkthrough of this process, refer to the full job aid:
Submitting Timesheets (Hourly/ Non-Exempt Employees)
Submitting Timesheets (Student Workers)

See the announcement area in Workday for direct links.

If you are continuing to experience an issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.

Posted Mar 17, 2025 - 16:48 EDT

Monitoring

At this time service may be available. Workday continues to monitor the environment and implement fixes.
"We're aware of an issue where a subset of customers are unable to log into Workday. We are currently investigating the issue and will provide another update in 30 minutes."

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.

Posted Mar 17, 2025 - 15:48 EDT

Update

We are continuing to investigate this issue.

Posted Mar 17, 2025 - 14:52 EDT

Investigating

Workday is experiencing a widespread outage at this time.

Updates from the vendor will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or techspot@wit.edu.

Posted Mar 17, 2025 - 14:50 EDT

This incident affected: Workday.