All Systems Operational

About This Site

This page reports the current status of services supported by Technology Services at Wentworth.
Learn more about our services.

To report an outage or problem with a service not acknowledged here, please call the Tech Spot at 617-989-4500, email helpdesk@wit.edu, or tweet @DTSatWIT.

Authentication & Single Sign On ? Operational
Learning Management System ? Operational
Internet and Network Access ? Operational
Online Productivity Tools ? Operational
Printing, Plotting, & Scanning ? Operational
Software Download & Licensing ? Operational
Student Information System ? Operational
Telephony & Collaboration ? Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2017

No incidents reported today.

Jul 19, 2017
Resolved - This issue has been fully resolved at this time.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jul 19, 14:54 EDT
Identified - E-Bill is currently unavailable due to an unscheduled outage of the CashNet service. The third-party has acknowledged this issue and is investigating.

We are currently working to restore service and updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu.
Jul 19, 13:16 EDT
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - Cashnet support has identified the cause of the performance issue and has implemented changes to prevent them from occurring again.
Jul 14, 08:22 EDT
Monitoring - Cashnet support has implemented a temporary fix for the performance issue. The impact was on Leopardweb eBill payment which is now working without issue. We are currently waiting for Cashnet to provide a final problem resolution before closing this incident.
Jul 7, 12:50 EDT
Identified - Cashnet support has acknowledged this issue and is currently working to resolve it as soon as possible. We will update you when a resolution has been implemented.
Jul 6, 18:42 EDT
Investigating - The Cashnet application is currently experiencing performance issues with online ePayments. System Engineers are currently investigating these issues and working to fix them as quickly as possible. We will inform you when a resolution has been implemented.
Jul 6, 17:50 EDT
Jul 13, 2017
Resolved - The remote access (VPN) issue has been resolved. If you are still experiencing any problems connecting remotely, please contact the Tech Spot at helpdesk@wit.edu, via twitter @DTSatWIT, or call 617-989-4500.
Jul 13, 17:23 EDT
Update - We are still investigating the remote access (VPN) issue. This issue is preventing remote off-campus users from accessing some systems such as Banner or their I drive. This is also impacting some payment systems such as eBill for all users. We will update you as soon as we have more information.
Jul 12, 12:22 EDT
Investigating - We are investigating an issue with remote access to the Wenworth network not working. This impacts users off-campus who are trying to connect using the GlobalProtect application. We will update you as soon as we have more information.
Jul 12, 11:02 EDT
Jul 12, 2017
Completed - The scheduled maintenance has been completed.
Jul 12, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 04:30 EDT
Scheduled - From 4:30 AM to 5:30 AM on Wednesday, all services will be unavailable. This outage will impact internet access from campus as well as all access to email, Banner, Leopardweb, LConnect and other services. During this time, necessary maintenance will be performed on core components of the Colleges of the Fenway Area Network. From 5:30 AM to 7:30 AM, additional maintenance will be performed that is not expected to be service impacting. However, change activities inherently increase risks, so intermittent disruptions of service during that time are also possible.
Jul 10, 13:42 EDT
Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.