All Systems Operational

About This Site

This page reports the current status of services supported by Technology Services at Wentworth.
Learn more about our services.

To report an outage or problem with a service not acknowledged here, please call the Tech Spot at 617-989-4500, email helpdesk@wit.edu, or tweet @DTSatWIT.

Authentication & Single Sign On ? Operational
Learning Management System ? Operational
Internet and Network Access ? Operational
Online Productivity Tools ? Operational
Printing, Plotting, & Scanning ? Operational
Software Download & Licensing ? Operational
Student Information System ? Operational
Telephony & Collaboration ? Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 28, 2017
Completed - The scheduled maintenance has been completed.
Jun 28, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 19:00 EDT
Scheduled - In response to recent reports of increased cyber security risks, Technology Services will be applying security patches to all servers this evening. During the maintenance window, any system may be unresponsive for a short period of time. Due to the nature of the work, an exact schedule will not be provided. However we will post updates to indicate services which have been completed and should be considered fully available.

We do not expect that this will impact the wired or wireless networks, including Internet service. Upgrades affecting printing services will be completed outside of the regular hours for the Douglas D. Schumann Library & Learning Commons.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. Please contact the Help Desk to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Jun 27, 15:07 EDT
Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017
Completed - The scheduled maintenance has been completed.
Jun 23, 23:03 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 23, 22:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:09 EDT
Scheduled - Network Operations will be deploying an updated version of PaperCut during this maintenance window. Campus-wide Printing and access to your account at https://print.wit.edu may be briefly interrupted while the update is completed.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. Please contact the Help Desk to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Jun 13, 14:17 EDT
Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - Authentication to all cloud services has been fully resolved at this time.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jun 21, 16:05 EDT
Update - We have restored the following services:
-AcademicWorks
-Atomic Learning
-Educause
-Kivuto
-Lynda.com
-PeopleAdmin
-Qualtrics
-Symplicity Community

At this time the only unavailable service is EZProxy via Fenway Libraries Online. While we continue to work on this there may be brief interruptions, however we expect that they will be minimal.
Jun 20, 15:47 EDT
Update - We have made significant progress in restoring these services. We expect that they will be available by the close of business today.
Jun 20, 11:31 EDT
Update - We have made some progress in restoring service but do not expect that services will be available at the open of business on Tuesday.
Jun 20, 01:51 EDT
Update - We are in process of deploying a potential fix for this issue. We expect to have a better understanding of the ETR later this evening and will continue to update as details become available. Note this may be after the close of business at the Tech Spot.
Jun 19, 16:32 EDT
Update - We are continuing to troubleshoot the root cause of this issue. At this time, we do not have an Estimated Time of Repair (ETR).
Jun 19, 12:59 EDT
Identified - Engineers have acknowledged a service interruption for Shibboleth/InCommon Authentication.

This will prevent access to the following services:
-AcademicWorks
-Atomic Learning
-Educause
-EZProxy via Fenway Libraries Online
-Kivuto
-Lynda.com
-PeopleAdmin
-Qualtrics
-Symplicity Community

We are currently working to restore service and updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu.
Jun 19, 11:12 EDT
Jun 18, 2017
Completed - The scheduled maintenance has been completed.
Jun 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 EDT
Scheduled - A third party vendor which supports Wentworth's data center has informed us of a planned maintenance window. They will be making configuration changes on the network that supports our servers to allow for future growth.

No service interruption is planned during this maintenance event, however, change activities inherently increase the risk of unanticipated impact, which is why we are providing this informational notification.
Jun 13, 08:32 EDT
Jun 16, 2017

No incidents reported.

Jun 15, 2017
Completed - The scheduled maintenance has been completed.
Jun 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 23:00 EDT
Scheduled - A third party vendor which supports Wentworth's data center has just informed us that they need to do emergency maintenance on the redundant core switch that supports our virtual infrastructure. Network traffic will be manually failed from the active node to the standby node.

No service interruption is planned during this maintenance event, however, change activities inherently increase the risk of unanticipated impact, which is why we are providing this informational notification.
Jun 14, 08:50 EDT