Authentication to all cloud services has been fully resolved at this time.
If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or email@example.com
. Thank you for your patience while we worked to restore normal service.
Jun 21, 16:05 EDT
We have restored the following services:
At this time the only unavailable service is EZProxy via Fenway Libraries Online. While we continue to work on this there may be brief interruptions, however we expect that they will be minimal.
Jun 20, 15:47 EDT
We have made significant progress in restoring these services. We expect that they will be available by the close of business today.
Jun 20, 11:31 EDT
We have made some progress in restoring service but do not expect that services will be available at the open of business on Tuesday.
Jun 20, 01:51 EDT
We are in process of deploying a potential fix for this issue. We expect to have a better understanding of the ETR later this evening and will continue to update as details become available. Note this may be after the close of business at the Tech Spot.
Jun 19, 16:32 EDT
We are continuing to troubleshoot the root cause of this issue. At this time, we do not have an Estimated Time of Repair (ETR).
Jun 19, 12:59 EDT
Engineers have acknowledged a service interruption for Shibboleth/InCommon Authentication.
This will prevent access to the following services:
-EZProxy via Fenway Libraries Online
We are currently working to restore service and updates will be posted as they become available.
If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or firstname.lastname@example.org
Jun 19, 11:12 EDT