All Systems Operational

About This Site

This page reports the current status of services supported by Technology Services at Wentworth.
Learn more about our services.

To report an outage or problem with a service not acknowledged here, please call the Tech Spot at 617-989-4500, email helpdesk@wit.edu, or tweet @DTSatWIT.

Authentication & Single Sign On   ? Operational
Learning Management System   ? Operational
Internet and Network Access   ? Operational
Online Productivity Tools   ? Operational
Printing, Plotting, & Scanning   ? Operational
Software Download & Licensing   ? Operational
Student Information System   ? Operational
Telephony & Collaboration   ? Operational
Other Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banner INB will be unavailable for maintenance on Saturday, January 20th from midnight to 2am. During this time users may be unable to access the INB (administrative functions). Other services such as student and advisor access through LeopardWeb will not be impacted.

We regularly schedule updates to systems to maintain a high level of service. They may include security patches, feature upgrades, or both. Please contact the Help Desk to report a concern regarding the timing of this event or with any questions about what may be impacted during the maintenance window. Thank you for your patience while we work to continue delivering reliable services to the Wentworth community.
Posted on Jan 18, 15:25 EST
Blackboard Data Center Maintenance Jan 20, 00:00-16:00 EST
Subject: Blackboard Datacenter Maintenance - Service Interruption Possible
Date: Saturday, January 20, 2018
Time: 12:01am - 04:00pm EDT
Services: Clients with Server(s) at our Northern Virginia Datacenter 2.

This is a reminder that on Saturday, January 20, 2018, Blackboard will be performing scheduled infrastructure maintenance to replace our primary and secondary core switches which will reach end-of-life in March 2018. While we anticipate no interruption in service as a result of the work, we cannot entirely rule out periods of intermittent connectivity as network traffic adjusts, or a quick restart of services on a few client systems if warranted. We will make all efforts to keep any service disruption within the window to a minimum.

For questions, please contact Managed Hosting Support at 1.888.788.5264 (US/Canada toll-free), or 1.202.715.6019, or your local toll-free number found at http://www.blackboard.com/support/phonenumbers.aspx or submit a ticket through https://behind.blackboard.com.

Sincerely,
Blackboard MH Change Management
Posted on Jan 18, 14:49 EST
Past Incidents
Jan 19, 2018

No incidents reported today.

Jan 18, 2018
Resolved - All Autodesk 2017 products including Revit 2017 and AutoCAD 2017 are now functional.

When you open these programs you will be prompted which license mode to use. Select "Specify the License Server System" and click "Next." Type “local-testlm” (without the quotation marks) and select "Finish." This will allow you to use the software and borrow a license. Remember this must be done on the campus network, either connected to eduroam or wired.

Directions on our website at https://wit.edu/software will be updated by the end of the day tomorrow.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jan 18, 17:23 EST
Update - We are continuing to work with Autodesk support. At this time, Revit licenses are available.

We have made available the Autodesk 2016 suite available for download at http://software.wit.edu. If this is a suitable alternative for you, it may allow you to work while we continue to work with support.
Jan 18, 15:31 EST
Update - While working on this issue, we have made available the Autodesk 2016 suite available for download at http://software.wit.edu. If this is a suitable alternative for you, it may allow you to work while we continue to work with support.
Jan 16, 12:29 EST
Update - We are continuing to investigate this problem. At this time we do do not have an estimated time the service will be available.
Jan 15, 11:01 EST
Identified - After several additional reports, we are continuing to investigate this issue. Updates will be posted as they become available.
Jan 14, 21:02 EST
Monitoring - At this time service may be available. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jan 14, 16:03 EST
Identified - Engineers have acknowledged a service interruption for AutoCAD licensing.

We are currently working to restore service and updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu.
Jan 14, 15:27 EST
Investigating - We have received a report of difficulty licensing AutoCAD and are currently working to confirm the report. If you have this issue, please contact us via twitter @DTSatWIT or email.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu.
Jan 14, 14:40 EST
Resolved - This issue has been fully resolved at this time.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jan 18, 15:27 EST
Monitoring - At this time service may be available. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jan 16, 13:56 EST
Investigating - We have received several reports of wired connectivity issues in 610 Huntington Avenue and the network team is currently investigating. You can assist by reporting if you have these symptoms to helpdesk@wit.edu or @DTSatWIT. At this time we do not believe that the wireless network is impacted.

Updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu.
Jan 15, 11:23 EST
Resolved - Verizon has resolved their circuit issue and phones on campus are now functioning as expected.
Jan 18, 09:39 EST
Identified - The phone issue on campus has been identified as a problem with a Verizon circuit that is affecting multiple customers. The vendor is working on resolving the issue as quickly as possible. We will provide an update once it is resolved.
Jan 18, 07:45 EST
Investigating - DTS is currently investigating a problem with phones being down on campus. Public Safety can still be reached at their normal numbers.
Jan 18, 06:24 EST
Jan 17, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018
Resolved - Campus Announcements and GSuite Apps issue has been fully resolved at this time.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jan 7, 12:02 EST
Monitoring - At this time service may be available. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jan 7, 11:53 EST
Update - We expect this issue will be resolved by Noon today. Update to follow.
Jan 7, 10:31 EST
Identified - Students may notice service interruptions as described below.

Known Symptoms:
* Students won't receiving messages sent through the Campus Announcements system
* Students can't login to access GSuite Apps (wit.edu/google)

Does not affect:
* RAVE Emergency Notifications
* Other services not specifically mentioned

We are currently working to restore normal service and updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu.
Jan 7, 00:06 EST
Resolved - This issue has been fully resolved at this time.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jan 7, 12:01 EST
Monitoring - At this time service may be available. Engineers are continuing to monitor the service and we will confirm once it has been fully tested.

If you are continuing to experience the issue or need further assistance, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu. Thank you for your patience while we worked to restore normal service.
Jan 6, 23:59 EST
Identified - Engineers have acknowledged a service interruption for eduroam wireless. If you are already connected it may be working normally, however new connections with a different device or after changing locations may be impacted.

We are currently working to restore service and updates will be posted as they become available.

If you are experiencing different symptoms or wish to report another problem, please contact the Tech Spot at 617.989.4500 or helpdesk@wit.edu.
Jan 6, 23:07 EST
Jan 5, 2018

No incidents reported.